BOX OFFICE OPERATING HOURS

The Box Office opens one (1) hour prior to curtain for ticket sales and will call pick-up for each performance. At all other times, please contact the box office at 206.292.7676 or at boxoffice@acttheatre.org Tuesday – Friday, noon – 5 pm.

The Box Office is located on Union Street and is accessible through the main theatre lobby doors at 700 Union Street during performances only.

Groups of 10 or More

Groups of 10 or more can save on most productions.
Group sales are processed through email only; please email groups@acttheatre.org.

TICKETING

ACT’s Box Office sells tickets for all of our productions and handles ticket exchanges, group sales, gift certificates, and customer service requests. Closed-caption devices can also be requested at the time of ticket purchase or from our front- of-house team.

Tickets are sold subject to availability. Exchanges are available by phone or email during regular business hours: Tuesday – Friday, noon – 5 pm.

Your tickets will be mailed to your address on file. You may opt to receive mobile tickets instead. In the future, ACT will transition to mobile tickets as the default method of ticket delivery.

New — Mobile Tickets

With mobile tickets, your tickets are delivered electronically to the email address you used to purchase your tickets. You can display your mobile ticket on your handheld device, such as phone or tablet or you can print the ticket at home. You can also manage your mobile tickets directly in your ACT account.

You can select mobile tickets from the ticket purchase and account screens on our website or contact the Box Office. Mobile tickets are eco-friendly, convenient, and you’ll never have to worry about losing a ticket again!

Will Call

Will call is available for all performances. If for any reason you cannot access your tickets to a performance or have lost them, we’ve got you covered. Contact the Box Office and we can reprint your tickets.

TICKET POLICIES

Ticket Fees
ACT serves as the owner and steward of the National Historic Landmark Building that we call home, on behalf of the City of Seattle. Each ticket is subject to a $9 Historic Theatre Fee to support our ongoing efforts to maintain this civic treasure.

Each order includes an $8 transaction/handling fee. All ticket sales are final and non-refundable except in the case of show cancellation.

Single-Ticket Exchanges
If you need to exchange your tickets, our Box Office is here to help. Please contact us at 206.292.7676 or boxoffice@acttheatre.org as soon as possible and at least one hour prior to the start of your ticketed performance time to discuss the best option for you. You may:

  • Exchange your tickets to another performance of the same show (note that upgrade fees may apply should you select higher-priced tickets).
  • Place the value of your tickets on account to be used for a future performance in the same season.

Please note that except in cases of illness or personal emergency, a $10 service fee will apply.

Subscriber and Ticket Package Exchanges
As a benefit of buying a ticket package, all subscribers receive fee-free exchanges should you need to reschedule your visit to ACT for any reason.

To exchange your tickets for another performance date, please contact the Box Office at 206.292.7676 or boxoffice@acttheatre.org in advance of your current ticketed performance. Note that upgrade fees may apply should you select higher-priced tickets.

Performance Cancellations
If ACT cancels a performance, you will be notified via email and be able to select from the following options:

  • Exchange your tickets to another performance of the same show with no exchange fees (note that upgrade fees may apply should you select higher-priced tickets).
  • Donate your ticket(s) back to ACT for a tax-deductible donation.
  • Place the value of your tickets on account to be used for a future performance in the same season.
  • Receive a full refund, less transaction fees.

KNOW BEFORE YOU GO

Don’t forget to watch your email for the informative “Know Before You Go” emails. This communication contains up-to-the- moment information including food and beverage options, parking, COVID safety and special offers. Don’t miss it!