BOX OFFICE LOCATION & CONTACT INFORMATION 

ACT Contemporary Theatre Box Office 
700 Union Street 
Seattle, WA 98101 
206.292.7676 
boxoffice@acttheatre.org 

The Box Office is accessible through the door to the left of the main theatre lobby entrance nearest the corner of 700 Union Street & 7th Avenue in downtown Seattle. 

REGULAR OPERATING HOURS
In-Person: 
12:00pm – 6:00pm, Tuesday – Friday 

Phones: 
12:00pm – 6:00pm, Monday – Friday 
*Please note that during busy times calls may be sent directly to voicemail. Please leave a message with your request so that a representative can respond promptly. 

ADDITIONAL SHOWTIME OPERATING HOURS
Phones: 
11:30am – 1:00pm, Saturday/Sunday, matinee-only performance days 
12:00pm – 6:00pm, Saturday/Sunday, matinee and evening performance days 

In-Person: 
2 hours prior to first daily performance showtime through last daily performance showtime 

All other times, please contact the box office at  boxoffice@acttheatre.org or leave a voicemail at 206.292.7676. 

TICKETING 
ACT’s Box Office sells tickets for all productions and handles ticket exchanges, group sales, gift certificates, and customer service requests.  

Tickets are sold subject to availability. Exchanges are available by phone or email during regular business hours. 

Tickets will be mailed to the address on file. Purchasers may opt to receive mobile tickets instead. ACT Contemporary Theatre considers mobile tickets the default method of ticket delivery. Tickets can be mailed by request. 

Mobile Tickets 
With mobile tickets, tickets are delivered electronically to the email address used at the time of purchase. Mobile tickets can be displayed on any handheld device, such as phone or tablet, or can be printed at home. Mobile tickets can also be managed directly within ACT online accounts. 

Mobile tickets can also be accessed from ticket purchase and account screens on our website or by contacting the Box Office.  

Will Call 
Will call is available for all performances. If tickets are inaccessible or have been lost, contact the Box Office for reprints. 

TICKET POLICIES
Ticket Fees 
ACT serves as the owner and steward of the National Historic Landmark Building on behalf of the City of Seattle. Each ticket is subject to a $9 Historic Theatre Fee to support ongoing efforts to maintain this civic treasure. 

Each order includes an $8 transaction/handling fee. All ticket sales are final and non-refundable except in the case of show cancellation. 

Subscriber Exchanges 
As a benefit of purchasing a subscription ticket package, subscribers receive fee-free exchanges regardless of reason. 

To exchange tickets for another performance date, please contact the Box Office at 206.292.7676 or boxoffice@acttheatre.org in advance of current ticketed performance. Note that upgrade fees may apply should higher-priced tickets be selected. 

Single-Ticket Exchanges 
To exchange tickets, please contact the Box Office at 206.292.7676 or boxoffice@acttheatre.org as soon as possible and at least 1 hour prior to the start of the ticketed performance time. Options include: 

  • Exchange tickets to another performance of the same show (note that upgrade fees may apply should higher-priced tickets be selected). 
  • Place the value of tickets on account to be used for a future performance in the same season. 
  • Place the value of tickets on a gift certificate to be used for a future performance in the same season. 

Please note that except in cases of illness or personal emergency, a $10 service fee will apply. 

Performance Cancellations 
If ACT cancels a performance, notification will be sent via email and purchaser can select from following options: 

  • Exchange tickets to another performance of the same show with no exchange fee (note that upgrade fees may apply should higher-priced tickets be selected). 
  • Donate ticket(s) back to ACT for a tax-deductible donation. 
  • Place the value of tickets on account to be used for a future performance in the same season. 
  • Place the value of tickets on a gift certificate to be used for a future performance in the same season. 
  • Receive a full refund, less transaction fees. 

KNOW BEFORE YOU GO 
A “Know Before You Go” email will be sent prior to performance. This communication contains up-to-the- moment information including food and beverage options, parking, and special offers.