FAQ
COVID Safety Protocols
You’re at the center of everything we do. That’s why we’re committed to keeping you safe.
For the most up-to-date information related to COVID-19 safety at ACT and our policies and procedures, please visit our COVID information page.
Accessibility
ACT is accessible to all. In addition to accessible seating options, services offered include Closed-Captioning and hearing-assisted devices for all Mainstage performances, ASL Interpreted performances and Audio Described performances and large print programs. Visit our accessibility page for more information.
Accommodation for Late Arriving Patrons
Due the intimacy of our theatre, patrons who arrive late will be seated during appropriate intervals at the discretion of the house manager. While waiting to be seated, latecomers are invited to watch the production in progress on the monitor in the theatre lobby. Late arriving patrons may not be seated in their assigned seats until intermission.
Food
Bar service and concessions are available in the lobby. No outside food or drink is allowed.
Ticket Exchange Policy
To view our full ticket exchange policy, including for show cancellation, please visit our Box Office page.
Gift Certificates
Gift certificates for ACT productions may be purchased and redeemed for single tickets or used towards a subscription. For more information, visit our gift certificates page, contact the Box Office at 206.292.7676 or email boxoffice@acttheatre.org.
Group Sales
Groups of 10 or more can save on most productions. Group sales are currently processed through email; please email groups@acttheatre.org noon – 5 pm Tuesday – Friday.
Lost and Found
Retrieve lost and found items in our ticket office during performance hours. Items are held for 30 days after being reported or found. You may also call 206.292.7676 between noon and 5 pm, Tuesday – Friday or email boxoffice@acttheatre.org.
On-Site Emergencies
If an emergency arises during a performance or an event at ACT, contact Front of House management. In the event of an evacuation, ushers will be available for assistance.
Smoking Policy
Smoking is NOT allowed in any part of the theatre or within 25 feet of the entrance.
Firearms Policy
No firearms of any kind are allowed in any part of the theatre.